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Telephone Answering Services, Bpo Companies

AnswerForce

AnswerForce is a leading BPO company based in London, England. They specialize in providing top-notch telephone answering services for businesses in various industries including IT & E-commerce and Telecommunications. With a team of highly skilled professionals, AnswerForce is committed to delivering exceptional customer service and ensuring that their clients' needs are met.

Introduction to AnswerForce

AnswerForce is a Bpo Company that was founded with the aim of providing top-notch Telephone Answering Services for businesses in need of reliable customer support. The company has a rich history that spans over a decade, and its unique selling point is its focus on IT & E-Commerce and Telecommunications.

Services & Products

AnswerForce offers a wide range of services to its customers, including inbound and outbound call handling, appointment scheduling, order processing, and lead capture. Additionally, the company provides web chat, email, and text message support to help businesses engage with their customers more effectively.

Location

Located in the heart of London, AnswerForce is surrounded by a diverse range of businesses, including technology startups, creative agencies, and financial institutions. The area is known for its vibrant culture, with plenty of restaurants, cafes, and shops to explore. The closest public transportation options include Westminster Station (0.2 miles), St. James's Park Station (0.3 miles), and Victoria Station (0.7 miles).

Benefits

Customers choose AnswerForce because of its commitment to providing exceptional customer service. The company has a team of highly trained professionals who are available 24/7 to help businesses manage their customer interactions, no matter what time of day it is. Additionally, AnswerForce's use of cutting-edge technology ensures that businesses receive accurate and timely support.

Good to know

One thing customers should be aware of when working with AnswerForce is that the company takes data privacy and security very seriously. All customer information is kept confidential and protected by state-of-the-art security measures.

Reviews

Customers rave about AnswerForce's exceptional service and high-quality support. Many customers note that the company's team is responsive, knowledgeable, and friendly, and that they appreciate the personalized attention they receive. Overall, customers highly recommend AnswerForce for businesses in need of reliable customer service support.

Amenities

  • amenity
    computer
  • amenity
    internet access
  • amenity
    printer
  • amenity
    reception area
  • amenity
    office supplies
  • amenity
    parking lot
  • amenity
    security system
  • amenity
    live answering
  • amenity
    call transferring
  • amenity
    voicemail services
  • amenity
    call screening
  • amenity
    customized greeting
  • amenity
    call conferencing

FAQ

What type of call answering services do you offer?

We offer professional call answering services for businesses of all sizes. Our services include call forwarding, message taking, appointment scheduling, and more.

Can you provide examples of previous successful projects you have completed for clients?

Yes, we have successfully completed projects for a variety of clients in different industries. We have helped businesses improve their customer service, increase their sales, and streamline their operations. We can provide references upon request.

How many call agents do you have and are they trained specifically for my company needs?

We have a team of highly trained call agents who are equipped to handle calls for businesses of all sizes. Our agents are trained to understand the unique needs of each client and are able to provide customized solutions to meet those needs.

Can you customize your services to fit my company's specific requirements?

Absolutely. We understand that every business is unique and has its own set of requirements. That's why we offer customizable solutions to fit the specific needs of each client. We work closely with our clients to understand their needs and provide tailored solutions that meet those needs.

How do you ensure the security and confidentiality of my callers' information?

We take security and confidentiality very seriously. We have strict protocols in place to ensure that all caller information is kept secure and confidential. We use state-of-the-art technology to protect our clients' data and we have a team of trained professionals who are responsible for ensuring the security of all client information.

Reviews

  • Ben Hoskins

    We use AnswerForce UK for our several brands, B2B and B2C digital SaaS businesses. Having real people who are friendly & professional answering our various lines is great for the customers - and they provide a super modern approach to incoming business sales, inquiries and support calls without the need for expensive hardware or in-house call centres/receptionists - it's perfect for our SMEs size and can scale out to larger volumes too. There's no unnecessary offline fuss, like other phone systems, and it's super customisable since it's all cloud based. It provides us the space/separation from live calls to route/process sales and support effectively on our own schedule while providing a better, more person orientated experience for our customers. They can professionally transfer live calls to anywhere (at no cost too, once you take over the call!), they can handle common tasks/queries directly or even summarise the call with fields you choose - which can then be integrated into CRMs, automatic emails summaries or just left in their cloud dashboard for your team to review. We also use their brilliant Live Chat (for websites/software) including screen-sharing, video calls that can be staffed by our sales team, or staffed by them when we're away.

    17-06-2019

  • Nidine Simmonds

    17-06-2018

  • KINERGY KINERGY UK

    17-06-2018