AnswerConnect
AnswerConnect is a telecommunications company that specializes in providing telephone answering services. Based in Edinburgh, Scotland, the company is committed to delivering high-quality solutions that meet the needs of businesses of all sizes. With a focus on customer satisfaction, AnswerConnect is dedicated to providing reliable and efficient services that help businesses stay connected with their customers. Whether it's answering calls, taking messages, or providing other support services, AnswerConnect is the go-to choice for businesses looking to streamline their operations and improve their customer service.
Introduction to AnswerConnect
AnswerConnect is a telecommunications company that provides telephone answering services to businesses around the world. Founded in 2002, the company has grown to become a leader in the industry, with a reputation for exceptional customer service and cutting-edge technology. AnswerConnect's unique approach to call answering sets it apart from other companies, with a focus on personalized service and customized solutions for each client.Services & products
AnswerConnect offers a wide range of services, including virtual receptionist services, call center solutions, and customer service support. Customers can choose from a variety of packages to suit their needs, with options for 24/7 availability and multilingual support. The company's state-of-the-art technology ensures that calls are answered promptly and professionally, with seamless integration with a client's existing systems.Location
AnswerConnect is located on Rutland Street in the heart of Edinburgh, Scotland. The area is known for its historic architecture and lively atmosphere, with a mix of businesses and residential properties. Customers can expect to find a variety of shops, restaurants, and cafes in the vicinity, as well as cultural attractions such as museums and galleries. The company is conveniently located near several public transportation options, including the Edinburgh Bus Station, Waverley Train Station, and the Edinburgh Tram.Benefits
Customers should choose AnswerConnect for its commitment to exceptional customer service, cutting-edge technology, and customized solutions. The company's team of highly trained professionals ensures that each call is handled with care, providing a seamless experience for both the client and their customers. AnswerConnect's flexible packages and state-of-the-art technology make it easy for businesses of all sizes to benefit from its services.Good to know
Customers should be aware that AnswerConnect is committed to protecting their privacy and maintaining the highest standards of security. The company uses advanced encryption and other measures to ensure that sensitive information is kept safe and secure at all times.Reviews
Customers have consistently praised AnswerConnect for its exceptional customer service, professionalism, and attention to detail. Many have noted that the company's services have helped them to streamline their operations and provide better service to their own customers. Overall, customers have been highly satisfied with their experience with AnswerConnect.Amenities
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24-7 availability -
live answering
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call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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multi-language support
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online account management
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on-call support
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customized greeting
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fax services
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text messaging
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call conferencing
FAQ
What type of call answering services do you offer?
We offer a variety of call answering services, including live receptionist, appointment scheduling, order taking, customer service, and more.How many call agents do you have and are they trained specifically for my company needs?
We have a large team of call agents, and we can assign a dedicated team to your company if needed. Our agents are trained based on your specific requirements and preferences.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to fit your company's specific requirements. We work with you to understand your needs and design a solution that meets your expectations.How quickly can you answer my calls and what are the hours of operation?
We answer calls 24/7, 365 days a year. Our average time to answer a call is 3 rings or less. We can also customize our hours of operation to fit your needs.How do you ensure the security and confidentiality of my callers' information?
We take security and confidentiality very seriously. We use state-of-the-art technology and best practices to protect your callers' information. Our call agents are trained on data security and confidentiality policies and procedures. We are also HIPAA compliant for medical-related calls.Reviews
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Volkan Akyazi (Volkiy)
Avoid from this company. They have never been helpful answering to my customers and caused me to lose calls and hundreds of customers. They will not really willingly answer to your customer`s calls. They just want you to spend your money-minutes showing that they answered calls, not to bring you business. Beside that they kept charging me and sent it to the debt company without warning me long enough. This caused my credit report gone down for 5 years. Although I am always paying my bills.
28-10-2022
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M H
Amazing call handling platform! Our representative was generous with their time to create a good customer flow. And the UI/API surpassed expectations. Recommended
28-05-2022
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margy Dony
28-05-2022
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Ty Boothroyd
Positive: Professionalism
28-05-2021
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Akin Williams
Positive: Professionalism, Quality
28-05-2021
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Shun Tang
Very professional service
28-05-2021
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Krishan Pankhania
Positive: Professionalism
28-05-2021
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Sheraz Chaudhry
I got my answers...
28-05-2020
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Miss Tidy
Very professional, great service.
28-05-2019
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Shaun Ritchie
28-05-2018
