Answer it
Answer it is a telecommunications company based in Cambridge, England. They specialize in providing telephone answering services to businesses of all sizes. With a team of experienced professionals, Answer it ensures that all calls are answered promptly and professionally, helping businesses to maintain a positive image and improve customer satisfaction. Their services are tailored to meet the unique needs of each client, and they are committed to delivering exceptional customer service. Contact Answer it today to learn more about their telephone answering services.
Introduction to Answer it
Answer it is a telecommunications company located in Cambridge, England. The company was founded with the purpose of providing high-quality telephone answering services to businesses of all sizes. Answer it is unique because they offer personalized services that cater to the specific needs of each client.Services & products
Answer it provides a variety of services to its customers, including 24/7 telephone answering, voicemail services, call forwarding, and message taking. They also offer virtual receptionist services, which allows businesses to have all incoming calls answered by a professional receptionist who is dedicated to their company.Location
Answer it is located in the town of Cottenham, which is a bustling area known for its local shops and businesses. The town is easily accessible by public transportation, with the closest bus stop, Cottenham Primary School, being just a 5-minute walk away. Other nearby public transportation options include Histon Railway Station, which is 3.3 miles away, and Cambridge North Railway Station, which is 5.5 miles away.Benefits
Customers should choose Answer it because of their commitment to providing top-quality service to their clients. They have a highly trained team of professionals who are dedicated to ensuring that each client's needs are met. They also offer competitive pricing options, which makes their services accessible to businesses of all sizes.Good to know
Customers should be aware that Answer it is only able to serve businesses located in the United Kingdom. Additionally, they do not offer any other telecommunications services beyond telephone answering and messaging services.Reviews
Customers rave about Answer it's friendly and professional staff. They appreciate the personalized services that the company offers and the attention to detail that is given to each client. Overall, customers are highly satisfied with the quality of service that they receive from Answer it.FAQ
What type of call answering services do you offer?
We offer a range of call answering services, including virtual receptionist, call forwarding, message taking, and appointment scheduling.How many call agents do you have and are they trained specifically for my company needs?
We have a team of professional call agents who are trained to handle calls for a variety of industries. We can customize our training to fit your company's specific needs.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to fit your company's specific requirements. We understand that every business is unique, and we are committed to providing tailored solutions to meet your needs.How quickly can you answer my calls and what are the hours of operation?
We answer calls promptly, usually within a few rings. Our hours of operation are flexible and can be customized to fit your needs. We can provide 24/7 coverage, or we can answer calls during specific business hours.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of our clients' information very seriously. We have strict protocols in place to ensure that all information is kept secure and confidential. Our call agents are trained to handle sensitive information with the utmost care and discretion.Reviews
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Oliver James
As our company grew; the volume of calls to my 'phone became un-manageable by myself. Emma and her team were recommended to me online at uk business forums. Usually when you outsource calls; there is a massive decline in customer experience because the team who are answering your inbound calls do not have a vested interest or detailed knowledge of the service you provide. This is not the case with Emma and her team. They already had experience with companies who are working in my sector; so we were able to "hit the ground" running. They took the time to understand what we were trying to do; in terms of how we wanted "customer experience" to be for inbound leads. Generating inbound leads is an expensive and difficult process; and when you've generated a solid lead; as a business owner, you want the calls to be handled with empathy and professionalism. Because Emma and her team are specialists; and they also have a great telephone manner; every day I know that my inbound leads are being taken care of by some of the best people in the business. Their are also times when we get inbound leads that maybe aren't a great fit for either them or us. Emma and her team are able to tactfully and professionally give these leads solutions; in terms of solving the issue that they have phoned us to try to resolve. I would also say that the feedback they have given us; in terms of honing our customer experience on the front line; has led to some significant improvements in customer experience. Since Emma and her team started working with us just 11 months ago our google review status has risen to 4.2 stars (out of 18 reviews) and our business has almost doubled in size. This is not a co-incidence. Emma and her team are the stars of their industry.
28-05-2018
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Murray Price
Answer It provide our small graphic design consultancy Indigo Marmoset with a professional phone answering service which ensures we never miss any new business. This is an invaluable service and costs such a small monthly fee! We have even had clients comment on how great our receptionist is!
28-05-2011
