Animal Friends Insurance
Animal Friends Insurance is a pet insurance provider based in Salisbury, England. They offer a range of insurance policies for pets, including dental and medical coverage. In addition to insurance, they also provide pet services. Animal Friends Insurance is committed to providing quality coverage and care for pets.
Introduction to Animal Friends Insurance
Animal Friends Insurance is a UK-based insurance company that specializes in providing pet insurance policies for cats, dogs, and horses. Founded in 1998, the company's mission is to provide affordable pet insurance that also supports animal welfare causes. What makes this company unique is its commitment to donating a portion of its profits to animal charities and its focus on providing comprehensive coverage for pets.Services & products
Animal Friends Insurance offers a range of pet insurance policies to fit the needs of its customers. They provide coverage for accidental injury, illness, and routine care. Customers can choose from four different levels of coverage, each with different benefits and limits. In addition to pet insurance, the company also offers dental insurance for humans.Location
Animal Friends Insurance is located in Salisbury, England. The company is situated in a business park area, surrounded by other office buildings and commercial establishments. The area is easily accessible by public transportation, with several bus stops located within a few minutes' walk. The closest public transportation options include the Salisbury Park & Ride (0.4 miles away), The Avenue (0.5 miles away), and the Salisbury Railway Station (1.7 miles away).Benefits
Customers should choose Animal Friends Insurance because of the company's dedication to animal welfare causes and its commitment to providing comprehensive and affordable pet insurance policies. The company has received numerous awards for its customer service and has a reputation for being a reliable and trustworthy insurance provider.Good to know
Customers should be aware that Animal Friends Insurance is a UK-based company and only provides insurance services to residents of the United Kingdom. Additionally, the company has been known to deny coverage for certain pre-existing conditions.Reviews
Customers have generally had positive experiences with Animal Friends Insurance, praising the company's customer service and affordable rates. Some customers have expressed frustration with denied claims or delays in processing claims, but overall, the company has a good reputation in the industry.Amenities
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low-cost coverage -
flexible payment options
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comprehensive coverage
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collision coverage
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liability coverage
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discounts
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flexible payment plans
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online claims submission
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multiple insurance plans
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insurance
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vaccination
FAQ
What types of pet services do you offer?
We offer pet insurance plans to cover unexpected veterinary costs for cats and dogs.What are your rates for pet services?
Our rates for pet insurance vary based on the coverage plan selected, the age and breed of the pet, and the location of the owner. We offer personalized quotes on our website.What measures do you take to ensure the safety and well-being of the pets in your care?
As an insurance provider, we do not directly take care of pets. However, our insurance plans offer coverage for unexpected veterinary costs to ensure the well-being of pets.How responsive is your customer service department and what are your hours of operation?
Our customer service department is available to assist customers through phone, email, or live chat during our regular business hours, which are Monday to Friday from 9am to 5pm GMT. We strive to provide prompt and helpful assistance to all inquiries.How does your company handle claims and reimbursements?
We have a simple and straightforward claims process for our pet insurance plans. Customers can submit claims online or through mail with the necessary documentation, and we aim to process claims within 5-10 business days. Reimbursements are sent directly to the customer's bank account or by check, depending on their preference.Reviews
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Juz Griffiths
Brilliant service, paid out within days and no long back and forth questions I have had in the past with other insurance companies. All 10 cats insured now 🙂
27-05-2023
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jackie king (Pxc150)
The lady on the phone was really helpful, and I liked that they still do old school, ie paper and post
27-05-2023
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Mark Burgess
Very disappointed with this company my Frenchie was very poorly couching up blood and diarrhoea so I rang my vet during out of hours and was advised by answer phone message to take her to another vet nearby once there she was diagnosed with gastroenteritis which she was treated for a couple of days later I rang to claim via my pet insurance completed and returned my claim form to my surprise they would not pay the out of hours payment because a vet did not advise me verbally to take this course of action !! What was I supposed to do let my Vera potentially die. I sent three emails to try and resolve this issue but to no avail and was promised a reply from their complaints department but I am still waiting.I have now cancelled both my policies with this company so it’s their loss.
27-05-2023
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Raoul Iszard
26-05-2023
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Meraki
My dog is 4 yo and I needed to use her insurance for the first time as she needed an urgent operation. It was so simple and straightforward, the vet sent the form off and in less than an hour, the procedure was authorised. Easy. I am so grateful and relieved.
26-05-2023
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Pamela Moore
I am very happy with Animal Friends Insurance. My Sister told me about them, they have been very good with one of her dogs. So when I got my monster I took out an Insurance, they have been very good. I will tell anyone who has a pet about them.
21-05-2023
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sandy warden
We had both of our dogs covered with this company They were helpful and incredibly swift at settling all our claims We covered them at quite a late stage in their lives and never came across any issues at all. In the end they dealt directly with our vets, even easier. !! Thank you for everything, for giving us peace of mind especially in their last few months. When we are ready to replace the huge holes in our hearts with a new furry baby , we will definitely be back . Thank you, love from bud and becks mummy xxxx
21-05-2023
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Alex
1 star would be generous! Shocking service from this insurer! Avoid! Our puppy had a small area of skin where the hair was growing slower. We checked in with the vet who had no concerns and as he grew the issue resolved quickly. 6 months on and our dog had an ear infection. Insurer has refused to cover this. Our vet kindly went back to the insurer to advise that the issue was in no way linked and could not possibly be related. Despite this, this insurer has refused to cover. Attempting to call the insurer on multiple occasions but unable to get through. The call was hung up 3 times. We called today only to go through to a voicemail saying their lines are closed. (14:00 in the afternoon) Extremely poor service and I would highly recommend avoiding. We will be cancelling our policy. Relatives of ours run dog foster charity’s rehoming abandoned animals in the uk and overseas. We will be passing this experience on to ensure that people are aware how animal friends operates.
21-05-2023
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Marie Pearson
Excellent service extremely helpful staff
21-05-2023
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Kathryn Tointon
When my dog was attacked by another dog they were helpful and were happy to deal direct with the vet if I wanted. The claim when through without any problems and quite quickly.
21-05-2023
