Animal Couriers Ltd
Animal Couriers Ltd is a company based in Caterham, England that specializes in providing pet transportation and moving services. They are dedicated to ensuring the safe and comfortable transportation of pets, and offer a range of transportation and shipping options. Animal Couriers Ltd is the go-to choice for anyone looking for reliable and professional pet transportation services.
Introduction to Animal Couriers Ltd
Animal Couriers Ltd is a pet transportation and shipping company based in Caterham, England. The company was founded with a mission to provide safe, reliable, and stress-free transportation services for pets. With over 30 years of experience, the team at Animal Couriers Ltd is well-equipped to handle all kinds of pet transportation needs. What sets this company apart is their commitment to treating pets with kindness and compassion, ensuring that they arrive at their destination happy and healthy.Services & products
Animal Couriers Ltd offers a range of pet transportation services, including pet moving services, international pet transportation, and domestic pet transportation. They provide custom transportation solutions based on the specific needs of the pet owner and their pet. The company also offers pet shipping crates and accessories to make the transportation process as comfortable and stress-free as possible for pets.Location
Animal Couriers Ltd is located on Godstone Road in Caterham, a town in the Tandridge District of Surrey, England. The area is known for its picturesque countryside, historic landmarks, and charming pubs. Customers can expect to find a mix of small businesses and residential properties in the area. The company is conveniently located near several public transportation options, including the Caterham railway station (1.3 miles away), the Caterham on the Hill bus stop (0.1 miles away), and the Caterham Valley bus stop (0.2 miles away).Benefits
Customers should choose Animal Couriers Ltd because of their commitment to providing safe and stress-free transportation services for pets. The company's experienced team takes great care to ensure that pets are comfortable and well-cared for during transportation. The company also offers custom transportation solutions based on the unique needs of each pet and their owner. With Animal Couriers Ltd, customers can rest assured that their pets are in good hands.Good to know
Customers should be aware that Animal Couriers Ltd is a specialised pet transportation company and does not offer general transportation services. Additionally, customers should ensure that their pets are up-to-date on all necessary vaccinations and have the required travel documents before booking transportation services with the company.Reviews
Animal Couriers Ltd has received numerous positive reviews from satisfied customers. Customers praise the company for their professionalism, attention to detail, and commitment to ensuring the safety and comfort of pets during transportation. Customers also appreciate the custom transportation solutions offered by the company, as well as the friendly and helpful staff.Amenities
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air conditioning
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pet-friendly
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gps tracking
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climate control
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cleanliness
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24-7 availability
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professional drivers
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pet safety
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reliability
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on-time delivery
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insurance
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pet carrier
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temperature controlled vehicle
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professional driver
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insurance coverage
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door-to-door service
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animal handling expertise
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tracking system
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veterinary services
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pet-friendly accommodation
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emergency assistance
FAQ
What is your experience with moving pets? What types of pets do you transport?
We are Animal Couriers Ltd and we have been providing pet transportation services for over 35 years. We have experience moving a wide range of pets including dogs, cats, birds, rabbits, hamsters, guinea pigs, reptiles and fish.How do you ensure the safety of my pet during transportation?
We take every precaution to ensure the safety of your pet during transportation. We use specially designed vehicles that are equipped with comfortable bedding and climate control to ensure your pet is comfortable during the journey. We also provide regular exercise and offer food and water to keep your pet hydrated and nourished.Are your pet transportation services available for long distance travel?
Yes, we offer pet transportation services for both short and long distance travel. We have experience transporting pets both within the UK and internationally.How do you handle the pet transportation paperwork and requirements?
We handle all the necessary paperwork and requirements for pet transportation, including health certificates, import and export permits, and customs clearance. Our team is knowledgeable about the requirements for each destination and we work closely with our clients to ensure all necessary documentation is in order before the journey begins.Reviews
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Alexandre Sade
Dodgy at best, and none of the phone numbers on their website work. I've been given a quote 10 days ago for a transport that was supposed to take place this week and Julia went in radio silence, not answering emails nor phone calls. An animal transport service is meant to be trustworthy, and this is too many red flags đźš© Avoid !!
28-04-2023
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Emily Tytheridge (Emily T Art)
What a brilliant service! Thanks to the team at animalcourriers my cat was safely and quickly transported from south Germany to Uk. Mia has settled really well and doesn’t seem to be stressed or phased from her epic trip! With the current embargo on pet travel by air, it was such a relief to find a company that could handle her transport by land. The team were so easy to deal with and I thank you all for taking such great care of her!
28-04-2023
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Amelia B
28-04-2023
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Dany P.
I booked Animalcouriers to bring my 3 cats all the way from Ireland to France. I must say I can only recommend the service. John was the driver, contacted me 2 days before collecting my kitties. I was so so nervous since 2 of my 3 cats are really stressed out with any changes or even small trips to the vet. However he was so caring not only about the cats but also towards me, that he put me on ease straight away. He also kept me updated through the journey and even sent me pictures. 48h later I had them with me already in France. I was expecting a nightmare but my cats weren't not even stressed.. arrived, ate and settled in a few hours. He told me he spent some time with them and I think this made all the difference. thank you so so much for your great service. I read a few reviews that were negative but to be honest, I think it's how people perceive their experiences. because I have absolutely nothing negative to say from day 1. Simple.. easy and straightforward and be reassured that the welfare of your animals is priority with Animalcouriers. I feel absolutely and 100% sure I made the right decision in using their transportation and recommend them to anyone who really cares about their pets. Thank you Julia and Team. And a very special thank you to John who is absolutely exceptional.
28-01-2023
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Camilla Köster
Great service, nothing was too much trouble and the whole team couldn’t have been more helpful. They even sent pictures and regular updates throughout the trip. Highly recommended!
28-12-2022
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Victoria Downes
I don't doubt this company have successfully transported many animals however I really object to their approach to get business. Upon gaining a quote and asking for clarification on afew items (time taken for journey since every other company was quoting 2 days 1 night to southern germany and they were quoting 3 days 2 nights which clearly isnt in animals intereets if not required,and whether the animals could overnight in pet friendly hotel rather than van rather than overnight especially as night temps are dropping here dramatically now) i was told that the other companies (and by insinuation myself) didnt care about the animal welfare and they were the onky company following eu laws and thinking about pets interests. I dont feel bad mouthing other companies or insinuating owners dont have their pets interests at heart is a good appriach, especislly when the reason the questiin was asked was because of exactly this... not putting them through an extra day and night in compartments unecessarily. Every company approached was fully registered, personally recommended and of a very high level. Having previously rehomed many stray cats from middle east, I'm well versed on which companies transport animals well and which can't be trusted. And wouldn't touch those companies with a barge pole. In fact the other companies all cost more . It turns out this isn't to do with animal welfare. It's so drivers drive shorter days and are not disturbed at night. having done this journey myself by car 4 times with 2 babies in car (who believe me require more stops and are noisier!) it is absolutey doable in 2 days... its 7.45 hours driving each day, including the tunnel time when you arent driving. What I object to is the fact that in order to try and gain business the company (julie) felt the need to imply others were not following laws and didbt have pet welfare at heart which is actually the complete opposite and this approach raised such alarms bells with me that I'd rather use another very well known and respected company who cost more but will get my cats here without an unnecessary day of travelled without bad mouthing any other compoanies to gain my business. So my review here is based on business appriach which I felt was rather underhanded and led me not to trust the company unfortunately. Having also read through reviews below it's interesting to see so many other comments about Julia's appriach aswell. The number of comments suggests this is not unfortunately a one off. UPDATE I have just received a email again from Julie berating me for asking for clarity on their delivery times (based on the below reviews and those on trustpilot im now really glad i did as jt appears these are often unknown by customers which when you are transporting my pets is a total nono) and for commenting on her dreadfully rude response (and I assume in response to having seen this review). All I can say is it makes me super glad I opted for one if the more expensive but more polite abd professional company . I will happily share some of this communication here so people can make their iwn assessment if julie continues to harrass me by email!
28-11-2022
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Dany
I started to love animal couriers from the moment Julia told me “let’s just worry about bringing Apollo, not about the payment”. Thanks Julia and all the team for bringing Apollo all way from Greece. And thanks for helping in the stressful process of preparing documents! You made it so easy 👌❤️
28-10-2022
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SiR Luke
Mixed feelings about all experience. Two cats from UK to Greece. We got the quote so we decided to go with this company, after cats been taken price went up €300 to get to the address or I have to collect cats 200 miles away. Have zero updates. Cats arrived 7 days after collection but Julie the owner have been sending me outstanding bill 2 day after pets been collected without any updates and zero information. So I replied that she will get when I see the cat's. She's been very rude, bossy, very bad mannered, she try to blackmail me that she turn driver back to Athens if I don't pay her "now". Her tone was very patronising me, shouting, horrible communication, bossy and rude, never listen only talk like to some kinda child. Good things was a courier; great guy Shane and Greek staff. So in summary I can't recommend this business. Price was €300 extra, she will require a deposit before she knows that she can fulfill order hefty deposit is not refundable so she will keep your money . No updates, just give me money or you won't see the cat's. Very stressful experience.
28-09-2022
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Graham Darby
Really cannot recommend this company highly enough. Very professional from start to finish. Our dog Hugo arrived from Ireland to Spain stress free after a 4 day journey.
28-09-2022
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James Gibb
What an amazing service these guys provide..! We contacted them recently as Mum had a stroke & was coming back to the UK from Spain. We needed to get her cats back to the UK. The process can be very complicated but Animal Couriers took nearly all the Hassel out of this & made it so easy. They made it clear what documents were needed & helped us to fill these in if we were struggling.(Errors will delay things at customs) The driver arrived as planned & the facilities inside the van were 1st class. Air-conditioned & individual cages. The driver, in this case John, kept us up-to-date with his daily progress, along with pictures of the cats to ease any worries. The cats arrived at their destination & settled very quickly with minimum fuss. I would highly recommend Animal Couriers. Thank you .!
28-09-2022