Animal Couriers Ltd

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Reviews

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  Alexandre Sade

  Dodgy at best, and none of the phone numbers on their website work. I've been given a quote 10 days ago for a transport that was supposed to take place this week and Julia went in radio silence, not answering emails nor phone calls. An animal transport service is meant to be trustworthy, and this is too many red flags 🚩 Avoid !!

  28-04-2023
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  Emily Tytheridge (Emily T Art)

  What a brilliant service! Thanks to the team at animalcourriers my cat was safely and quickly transported from south Germany to Uk. Mia has settled really well and doesn’t seem to be stressed or phased from her epic trip! With the current embargo on pet travel by air, it was such a relief to find a company that could handle her transport by land. The team were so easy to deal with and I thank you all for taking such great care of her!

  28-04-2023
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  Amelia B

  28-04-2023
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  Dany P.

  I booked Animalcouriers to bring my 3 cats all the way from Ireland to France. I must say I can only recommend the service. John was the driver, contacted me 2 days before collecting my kitties. I was so so nervous since 2 of my 3 cats are really stressed out with any changes or even small trips to the vet. However he was so caring not only about the cats but also towards me, that he put me on ease straight away. He also kept me updated through the journey and even sent me pictures. 48h later I had them with me already in France. I was expecting a nightmare but my cats weren't not even stressed.. arrived, ate and settled in a few hours. He told me he spent some time with them and I think this made all the difference. thank you so so much for your great service. I read a few reviews that were negative but to be honest, I think it's how people perceive their experiences. because I have absolutely nothing negative to say from day 1. Simple.. easy and straightforward and be reassured that the welfare of your animals is priority with Animalcouriers. I feel absolutely and 100% sure I made the right decision in using their transportation and recommend them to anyone who really cares about their pets. Thank you Julia and Team. And a very special thank you to John who is absolutely exceptional.

  28-01-2023
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  Camilla Köster

  Great service, nothing was too much trouble and the whole team couldn’t have been more helpful. They even sent pictures and regular updates throughout the trip. Highly recommended!

  28-12-2022
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  Victoria Downes

  I don't doubt this company have successfully transported many animals however I really object to their approach to get business. Upon gaining a quote and asking for clarification on afew items (time taken for journey since every other company was quoting 2 days 1 night to southern germany and they were quoting 3 days 2 nights which clearly isnt in animals intereets if not required,and whether the animals could overnight in pet friendly hotel rather than van rather than overnight especially as night temps are dropping here dramatically now) i was told that the other companies (and by insinuation myself) didnt care about the animal welfare and they were the onky company following eu laws and thinking about pets interests. I dont feel bad mouthing other companies or insinuating owners dont have their pets interests at heart is a good appriach, especislly when the reason the questiin was asked was because of exactly this... not putting them through an extra day and night in compartments unecessarily. Every company approached was fully registered, personally recommended and of a very high level. Having previously rehomed many stray cats from middle east, I'm well versed on which companies transport animals well and which can't be trusted. And wouldn't touch those companies with a barge pole. In fact the other companies all cost more . It turns out this isn't to do with animal welfare. It's so drivers drive shorter days and are not disturbed at night. having done this journey myself by car 4 times with 2 babies in car (who believe me require more stops and are noisier!) it is absolutey doable in 2 days... its 7.45 hours driving each day, including the tunnel time when you arent driving. What I object to is the fact that in order to try and gain business the company (julie) felt the need to imply others were not following laws and didbt have pet welfare at heart which is actually the complete opposite and this approach raised such alarms bells with me that I'd rather use another very well known and respected company who cost more but will get my cats here without an unnecessary day of travelled without bad mouthing any other compoanies to gain my business. So my review here is based on business appriach which I felt was rather underhanded and led me not to trust the company unfortunately. Having also read through reviews below it's interesting to see so many other comments about Julia's appriach aswell. The number of comments suggests this is not unfortunately a one off. UPDATE I have just received a email again from Julie berating me for asking for clarity on their delivery times (based on the below reviews and those on trustpilot im now really glad i did as jt appears these are often unknown by customers which when you are transporting my pets is a total nono) and for commenting on her dreadfully rude response (and I assume in response to having seen this review). All I can say is it makes me super glad I opted for one if the more expensive but more polite abd professional company . I will happily share some of this communication here so people can make their iwn assessment if julie continues to harrass me by email!

  28-11-2022
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  Dany

  I started to love animal couriers from the moment Julia told me “let’s just worry about bringing Apollo, not about the payment”. Thanks Julia and all the team for bringing Apollo all way from Greece. And thanks for helping in the stressful process of preparing documents! You made it so easy 👌❤️

  28-10-2022
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  SiR Luke

  Mixed feelings about all experience. Two cats from UK to Greece. We got the quote so we decided to go with this company, after cats been taken price went up €300 to get to the address or I have to collect cats 200 miles away. Have zero updates. Cats arrived 7 days after collection but Julie the owner have been sending me outstanding bill 2 day after pets been collected without any updates and zero information. So I replied that she will get when I see the cat's. She's been very rude, bossy, very bad mannered, she try to blackmail me that she turn driver back to Athens if I don't pay her "now". Her tone was very patronising me, shouting, horrible communication, bossy and rude, never listen only talk like to some kinda child. Good things was a courier; great guy Shane and Greek staff. So in summary I can't recommend this business. Price was €300 extra, she will require a deposit before she knows that she can fulfill order hefty deposit is not refundable so she will keep your money . No updates, just give me money or you won't see the cat's. Very stressful experience.

  28-09-2022
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  Graham Darby

  Really cannot recommend this company highly enough. Very professional from start to finish. Our dog Hugo arrived from Ireland to Spain stress free after a 4 day journey.

  28-09-2022
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  James Gibb

  What an amazing service these guys provide..! We contacted them recently as Mum had a stroke & was coming back to the UK from Spain. We needed to get her cats back to the UK. The process can be very complicated but Animal Couriers took nearly all the Hassel out of this & made it so easy. They made it clear what documents were needed & helped us to fill these in if we were struggling.(Errors will delay things at customs) The driver arrived as planned & the facilities inside the van were 1st class. Air-conditioned & individual cages. The driver, in this case John, kept us up-to-date with his daily progress, along with pictures of the cats to ease any worries. The cats arrived at their destination & settled very quickly with minimum fuss. I would highly recommend Animal Couriers. Thank you .!

  28-09-2022