Alto Energy Limited
Alto Energy Limited is a company based in Carterton, England. They specialize in providing furnace parts and machinery & equipment to their clients. With a focus on quality and customer satisfaction, Alto Energy Limited is a trusted supplier in the industry.
Introduction to Alto Energy Limited
Alto Energy Limited is a company that specializes in providing furnace parts and other machinery and equipment to customers in the United Kingdom. The company was founded with the goal of providing high-quality products and services to businesses in need of these items. What sets Alto Energy Limited apart from other suppliers is their commitment to customer satisfaction and their extensive knowledge of the industry.Services & Products
Alto Energy Limited offers a wide range of products and services to their customers. They specialize in providing furnace parts and other machinery and equipment to businesses in need. Customers can purchase a variety of products from the company, including boilers, pumps, and valves. In addition, Alto Energy Limited offers maintenance and repair services to ensure that their customers' equipment is operating efficiently.Location
Alto Energy Limited is located in the Carterton Industrial Estate in Carterton, England. The area is home to a variety of businesses, including manufacturing companies and industrial suppliers. Customers can expect to experience a bustling industrial atmosphere while in the area. There are several transportation options available nearby, including the Y5 and 233 bus routes, as well as the Oxford train station, which is approximately 15 miles away.Benefits
Customers should choose Alto Energy Limited for their furnace parts and machinery and equipment needs because of the company's commitment to customer satisfaction. They work closely with their customers to ensure that they receive the products and services they need to keep their businesses running smoothly. In addition, Alto Energy Limited offers competitive pricing and high-quality products, making them a top choice for businesses in the industry.Good to know
Customers should be aware that Alto Energy Limited specializes in providing furnace parts and machinery and equipment to businesses, rather than individual consumers. In addition, the company has a strict return policy, so customers should ensure that they are ordering the correct products before making a purchase.Reviews
Customers have praised Alto Energy Limited for their extensive knowledge of the industry and their commitment to customer satisfaction. Many customers have noted that the company goes above and beyond to ensure that their customers receive the products and services they need to keep their businesses running smoothly. Overall, customers have had positive experiences working with Alto Energy Limited.Amenities
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online ordering -
customer support
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delivery service
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installation service
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repair service
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warranty
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customization options
FAQ
What types of furnace parts do you supply?
We supply a variety of furnace parts, including burners, igniters, thermocouples, valves, and more.What is the delivery time for furnace parts?
Our delivery time for furnace parts varies depending on the specific part and location. We strive to deliver our products as quickly as possible and will provide an estimated delivery time upon order confirmation.Do you offer warranty or guarantees on your furnace parts?
Yes, we offer warranties and guarantees on our furnace parts. The length and terms of the warranty or guarantee may vary depending on the specific part. Please contact us for more information.Are your furnace parts compatible with all furnace brands?
Our furnace parts are compatible with a wide range of furnace brands. However, we recommend checking the specifications of your furnace and the part to ensure compatibility. If you have any questions, please feel free to contact us.What is your return policy for furnace parts?
We accept returns on furnace parts within a certain timeframe and under certain conditions. Please contact us for more information on our specific return policy.Reviews
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Jonathan Barker
I have had dealings with Tris Carter for 13 years and I have always found him to be very efficient and to do his best to satisfy my requests. I would also highly recommend Alto Energy as a company who know what they are talking about and can be trusted to do a proper job.
18-05-2023
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Geoffrey Jordan
Enormously efficient company who recently supplied a heat pump for one of our properties. There were difficulties with Central Networks that had to be overcome but Alto very efficiently on my behalf followed up as necessary and allowed the project to be promptly completed without problems of any kind. One very impressed customer.
18-05-2023
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Nick Broadbent
The Alto Energy engineer, Blake, carried out a service on our Air Source Heat Pump. I was very impressed with his knowledge and detailed attention to every aspect of the system. He readily answered questions and wasn't happy until I had no more questions to ask. I highly recommend Alto Energy and will certainly use them again.
18-05-2023
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Alan Harris
I had high hopes as, initially, they talked the talk. However, after a submitting my drawings/data and a couple of chats with Tris, plus many ignored messages left on his answerphone and with customer services, despite assurances that he'd 'definitely get back to me later', he never did. No design, no quote'. I wasted a full month just waiting for the phone to ring or answer and got zippo. Eventually my wallet walked the walk to another installer. I'm happy ALTO that they are soooo busy, but if they didnt want the commission, at the very least they should have the courtesy and honesty to say so I could move on; not leave holding on. If you dont get a meaningful reply after a week......dont expect to hear back.
18-04-2023
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Bas Sudmeijer
Updated my review. I used Alto at the recommendation of my builder. The heatpump was installed but post commissioning did not function as intended. After the first engineering visit the faults did not go away. A second visit had to be scheduled (3 weeks lead time) where a very thorough review showed a couple of critical installation errors which were not picked up during commissioning but were then rectified. The second lead engineer was very qualified and knew what he was talking about. Throughout this process there were lots of exchanges with Alto Energy and my builder which was at times very frustrating in terms of having to explain the issues. The heatpump is now operating as intended but has caused a number of months of very high run cost as a result. Alto has been apologetic about the experience and has indicated they are using this installation to determine where to improve their processes.
18-04-2023
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Andrew Dale
I wanted to write a brief message of thanks for the superb service we have received from your staff following a few issues with our heat pump. Our builder mistakenly cut through the wire for the outdoor sensor so the fault was all of our doing. On calling Alto several times over the last 2 weeks we have spoken to really knowledgeable, professional and incredibly helpful staff every single time. All have been a credit to the company and an example of what excellent customer service looks like. The replacement sensor was sent out next day and following a few more calls we are now back up and running with hot water and heating. A huge thank you from us for the exceptional service. We will be recommending you to everyone we speak to.
18-04-2023
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Caroline Dale
Absolutely Fantastic….From customer services to technical team. Talked us through issue, diagnosed problem, sent part, talked us through how to replace and re set, at no additional cost to the part we purchased. Highly, highly recommend. Congratulations on being a first class company- so impressed.
18-03-2023
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Andrew Murdoch
Very good service and a really helpful telephone support team, thoroughly recommend them
18-03-2023
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Andrew Studdart
18-12-2022
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samantha lyon
Really helpful people
18-11-2022
