Alliance Health Group

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Reviews

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  Mike Davies

  I worked at Alliance Health Group, I felt that I was pushed to the side from the start. There seems to be alot of favouritism no matter how hard I tried I didn’t get anywhere. An example was that Alliance give out vouchers for hitting targets, I know for a fact I hit mine and was much better than a certain agent but that agent seemed to win these vouchers every month. The reason was their face fit in......also was late most days and one late against u was a strike which ment you could not compete for that month. Clearly surprise surprise the management would send emails out and plaster their name with a big WOOHOOO Managers are unprofessional and very Two faced

  17-06-2021
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  Zsófia Kőszegi-Nagy

  I was diagnosed with a brain tumor by my NHS GP after an MRI 2 months ago. I was told I will receive a call from a neurosurgeon within 2 weeks. As that did not happen and they did not seem to care I decided to make a claim through Vitality as well. A neurosurgeon called me within days, so was happy to see I will probably get a treatment plan within days. He promised further tests over the 10 minute phone call we had, told me they suspect the tumor to be benign, and I will get a call with the appointments within 2 weeks. Unfortunately, that did not happen in the past 1.5+ months. I tried chasing my case through Vitality, but they were pointing at Alliance Health Group, as they are the ones who actually try to make progress with my claim. I spent countless of hours on the phone trying to get through to the neurosurgeon or his assistant on my own, only to be told by the assistant that in the end no further tests were requested, and my case was just referred to an NHS ENT specialist, who seemingly doesn't give a damn about my case, and neither does Vitality or Alliance. I was also told by Alliance that they are unable to get any information about my condition from the NHS due to data protection or whatnot - but in this case what was the neurosurgeon looking at? As - if I understand correctly - there was no way for him to see my MRI results that were done through the NHS? So currently my situation is that I was referred to an NHS ENT specialist by my private healthcare provider and paid the excess for literally a 10 minute phone call - as Vitality was obviously happy to charge it already. I don't know on what basis did the neurosurgeon say that my tumor is benign, I don't know why I was referred to NHS by a private healthcare provider, and I don't know what will happen. I saw my grandmother die of cancer years ago, therefore I know time is of essence if my tumor is cancerous afterall. Currently, for all they care, I might just drop dead at the age of 34 with 2 little kids if the neurosurgeon is mistaken. They are not bothered.

  17-06-2021
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  Steven Ellis

  They sent me to an appointment with no authorisation code...so threats of paying privately and not through insurance company ensues.....pretty worrying... Tried to call to sort the problem out.... and missed my appointment due to 20 hold time..finally got the code..luckily consultant is behind...so i would have missed a later work appointment regardless...

  17-06-2021
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  Olga Savinova

  I am very happy with the service I get. It feels like i have a personal assistant who manages all paperwork on my behalf and arranges all the appointments for me.

  17-06-2021
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  Stephen Tucknott

  17-06-2021
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  Marcin Głowacki

  17-06-2020
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  Stephen Lister

  Unprofessional staff, just looking to make as much money as possible from Vitality. I was expected to wait longer than the NHS and travel 30 miles to the hospital they stipulated.

  17-06-2020
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  Tarek Aljneidi

  I'm insured by Vitality and Alliance Health Group was responsible for finding a consultant booking for me. So I got a call from someone (I won't specify the name, it's enough to say that he was extremely irresponsible) who introduced his role very politely and explained the next steps for me. When it came to selecting a consultant (by him) he said that ALL these consultants are doing video consultations ONLY, I asked if he can find me a face to face appointment anywhere in London but his answer was clear; due to covid19 only video consultations are now seem to be the only option except if I want to wait for a week or two. I stressed on the importance of my case and that it's very desired that the consultant checks on my ear otherwise there's no point! He again confirmed that if I want to choose a different consultant that's doing F2F appointments I need to pay 40% of the treatment costs. Given the above I went for the first choice and he put me on hold for 5 mins. Luckily! The call was disconnected by mistake and the guy didn't bother calling me again, he just texted me a number to call back so I wait for 15 mins before getting another health advisor named Jake, who was extremely helpful. Jake looked at my case and then said: Why video consultations? we have a consultant available who can do a face to face consultation on the next day!! Thanks Jake you saved my day and probably my hearing by getting me a useful help asap! Now why did I review 3 stars although I got a very quick face to face appointment at the end? Simply because if it wasn't for luck that I had my call disconnected with the first advisor, I would have had delays in my treatment which may cause a hearing loss (Which is one of the potential outcomes of delayed treatment for my case). Come on guys give an appropriate trainings to your advisors to be more responsible as they are dealing with extremely sensitive health & life issues!! Thanks, Tarek

  17-06-2020
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  David de Ulibarri

  Quick and profesional response.

  17-06-2020
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  raquel diniz

  The responsiveness of the admin staff was fast and professional!

  17-06-2020