All Property Claims Ltd

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Reviews

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  Nooshin

  I had a great experience with All Property Claims who stepped in with the most stressful leak situation at my flat. With a whole process which lasted more than 6months, due to ongoing leaks and recurrences, the team was amazingly professional and dealt with all matters and at every stage. From chasing the insurance side, to always pushing to get things moving and done within a timeline, they have made a very stressful life situation easier. And, to top it all, they gave me back my flat in great condition.

  28-04-2023
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  anthony pounds

  I had an extremely difficult insurance case which APC helped resolve for me. We discovered that we had a broken water pipe under our floors that have been leaking water for a long time. There was a large amount of water that needed to be cleaned up, mould on the underside of the floorboards, and discolouration of the topside of many of the boards. The insurance company were only willing to pay out for a small repair, and for the drying process, but refused to pay for the replacement of the floorboards. They hired solicitors to play 'hard-ball' with us, who claimed that the discolouration of the floorboards was nothing to do with this loss of water claim. The APC team were extremely professional is how they managed the process of pushing for a full claim for the total cost of replacing the floorboards across my entire flat. This process went on for 2.5 years, but they never gave up, and they were happy to pay invest in specialist surveyors to come in to support our case. I was impressed with how they were able to deal with the most difficult solicitors, and never let them get away with any incorrect information. Eventually they guided me to make a case with the Financial Ombudsman, which they managed closely with me. The Ombudsman eventually ruled in my favour, and made the insurance company pay for a full replacement of our floorboards, all of the surveyor costs, as well as a full mould treatment underneath our floors. I wont lie - the process was painful - and 2.5 years of stress that was quite upsetting. However, I now have a brand new floor, and it has not cost me anything (other than my time). This would not have been possible without the team at APC representing me. The insurance company were bullies every step of the way, and it really helps to have professionals such as APC who understand consumers legal rights when making an insurance claim.

  28-04-2023
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  Carine Thomasse-Negi

  I cannot recommend highly enough All Property Claims. They have been 5 stars in handling our claim from start to finish! After our whole ground floor being flooded, our insurance asked me to find a company to dry our floor. I had no idea whom to trust, how to handle this issue as quickly as possible and the insurance was not helpful in making a wise choice. Then, I found this company and decided to call them. Moez Kara guided me in how to deal with a water damage and offered the services of this company. That was the best move I did! I signed a mandate so that All Property Claims dealt with the repair and with the insurance without me doing anything. Tsvetomir came to check the extent of the damage, then dealt with the insurance, loss adjuster.... When the insurance agreed with all the work needed to be done, Cuong dealt with the removal of asbestos, drying, replastering, flooring.... I was always kept up to date and Cuong made sure that I was at home before sending any contractors. The contractors have also been extremely professional and clean. They did an amazing job in making sure that the property was completely dry. At the beginning, the insurance told me that I will only need to dry the floor, but at the end we needed to removed the flooring, dry the walls as well, remove the mould inside the walls, repaint all the walls. Without the help of All Property Claims, the job would only be half done. Now our property is almost brand new. Thank you Moez, Tsvetomir and Cuong: you have been amazing!

  28-04-2023
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  Alex Peake

  Brilliant from start to finish. When our washing machine leaked we weren't really sure where to start. They took away all the stress and hassle, my wife and I can't recommend them highly enough. They did everything they said they would and the standard of work was first class.

  28-03-2023
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  chris newman

  When we discovered a leak in the mains pipe under the concrete floor in our kitchen in January 2022 I was in two minds whether to deal with the insurance company myself or to use the services of a claims company. I am glad we made the choice we did as Lloyds and their loss adjustor turned out to be an absolute nightmare to deal with, even for AllPropertyClaims with all their experience and knowledge of how to manage such a process. It took 12 months, 4 written complaints to Lloyds and a second claim before we finally got our kitchen back. During this time we had no sink or running water and a gaping hole in the floor. Our dining room, laundry and a bedroom were also affected. Managing everything ourselves would have been an absolute minefield and, although things didn’t go as smoothly as expected, without APC’s help we would have been entirely at Lloyds mercy and may never have reached a satisfactory outcome. Communication could have been better at times, particularly in the first couple of months when we felt very much in the dark as to what was happening. Covid and staff absences may have had a lot to do with this, however, as, when Roshan became involved, she kept us updated, explaining the issues and problems they were facing with the loss adjustor and advising us regarding complaints procedures. By the end of the whole process she was clearly as frustrated as we were and equally thankful and relieved to see an end of it. The final settlement she proposed was entirely fair and I would like to thank her and all her team for their efforts in achieving this outcome. The contractors who finally came in to do the refit were brilliant, working long hours and at the weekend to get the job finished as quickly as possibly and they are to be commended for the quality of their work. I would happily use them again.

  28-03-2023
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  Talia

  I am so happy with this company ! Spoke to a person named Cuong, he went above and beyond to get my property back in to looking as new again. I would recommend a 1000 times over.

  28-02-2023
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  D O

  Worst experience in my life work with those people. Im sure they buying reviews. They added pictures of my work but with fake client names. Disrespectful,greedy and rude owners. If you want work for them read the contract because they will try screw you in first opportunity. If you are client you have to know price of claim beacause they always work on cheapest materials and charge the company for work that wasn't even done . I advise you to stay away from this company, I know them very well.

  28-01-2023
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  Michael Kyle

  I can highly recommend All Property Claims. Without their knowledge, experience and expertise I would have had to pay for repairs and renovations myself, even though I was insured. My insurance company told me I was not covered. APC's in-house lawyers read my policy and showed me I was covered. I signed a mandate to allow APC to act on my behalf and they took care of everything. I had a successful claim to cover all repairs, renovation and expenses. Their trademen are some of the most polite and skilled I have encountered. Overall I am very pleased with the outcome and the workmanship. APC work as a team of individual experts to offer a complete and excellent service. They won't let the insurance compaines get away with not paying out for what you are covered for. Things do take time though, in our case 9 months as there were delays and complications due to the insurance company's appointed loss adjustor playing games. Well worth the wait to get was I was insured for in the first instance. We're not talking about a small claim, it was in the tens of thousands. Thank you APC.

  28-01-2023
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  brendan knowles

  Recently when my flat sustained water damage I was lucky to find Allpropertyclaims. I was asked to obtain and submit a number of repair estimates. However, Allpropertyclaims dealt with my claim from beginning to end. They liaised with the insurance company on my behalf, organised and attended meetings and kept me informed every step of the way. Allpropertyclaims were highly professional, their sole focus was on achieving the best outcome for me and I cannot recommend them highly enough.

  28-01-2023
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  Matt Theuma

  I had an extremely poor experience with All Property Claims and cannot recommend them. From the beginning and throughout the claim, their communication was poor. They didn’t keep me informed about the progress of my claim without me having to chase them. The water leak at our property resulted in a significant mould problem, which was visible during the initial survey. I was assured that it would be dealt with properly. However, the contactors appointed to do the remediation planned to simply cover up the mouldy plasterboard and refit mouldy skirting boards. After I complained and highlighted that they were not following proper procedures for mould remediation, All Property Claims agreed, but they could not deal with the mould. In the end I had to find and appoint another contractor and pay for them myself upfront. It speaks volumes that the other contractor who undertook the mould removal wore full PPE equipment, but the All Property Claims contractors didn’t even wear basic face masks. The contractors All Property Claims appointed also disappointed us in several over ways. For example, their first attempt at tiling was completely out of alignment, and I had to insist that it was redone. They were incredibly untidy; they didn’t even bring their own hoover or bin bags to tidy up. I also had to appointment my own plumber to refit the shower, because the All Property Claims contractor was unable to do the job. Scheduling of work was handled poorly, with numerous delays. On more than one occasion, work was delayed because their contractors were assigned to another job even though our work was unfinished. Once all the work was completed, I waited two months to get the final reimbursement from the insurance company. It was only after I requested that All Property Claims raise a formal complaint with the insurance company on my behalf that the claim was settled. This last delay was the fault of the insurance company, but it illustrates how All Property Claims were not being proactive in managing my claim – progress was only made when I intervened. At the end of the day, dealing with All Property Claims simply added more stress to an already stressful situation. Avoid at all costs.

  28-12-2022