Alexandra Workwear

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Reviews

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  GREG PURCHASE

  My order was cancelled by them for some reason after my money was taken with no notification from them at all so I was waiting all week for my delivery, I phoned customer services and was told they had an IT problem and would have to contact credit control myself and send snap shots of my bank transaction to get a refund when this should be sorted by them not me , this is the last time I will use them , they need to look at there reviews and sort them selves out

  14-05-2023
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  Paul Bowers

  Extremely poor. Increased their prices without informing us. Some prices are now 3 times what they were previously.

  28-03-2023
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  James Smith

  Shocking experience. Ordered a small amount of tunics 3 weeks ago not that never (and still haven't) arrived. All they kept saying was blaming DX who had a 'POD' which was the letters DP, we have no body bearing these initials however they are conveniently our company names initials... They did nothing for about 2 weeks until they finally found a location of delivery which was no where near our address. They just sent us a credit note rather than asking what we would like to do... We will not use them again and advise you give them a swerve too!

  28-02-2023
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  Martin Bentley

  One of the most awful employers I've ever had. Their offices are filthy, their infrastructure crumbling and this is definitely not a company I'd recommend to anyone who wants a good customer service experience. Working there was a constant struggle against conflicting demands that are passed onto the customer as poor quality of service. The only advantage this company has is scale, and even that isn't something I'd suggest works in their favour. You can write me off as a bitter ex employee (I'm sure some will) however if you want evidence of this, give their Thornbury office a visit and actually ask to visit the customer services team, you'll see it almost immediately, and no amount of editing of images can conceal the working conditions there.

  28-01-2023
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  Milly Roberts

  I have been trying to purchase scrubs for over a year and no one at Alexandra is helping me. When I check out it always says error. I have emailed and called multiple times.

  28-12-2022
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  Carley

  My whole year in university have had issues with ordering from here. The sizes people are getting are all wrong. I picked a size 14 which I was being generous with.. I know needed to order more as the tunic and trousers were slightly too tight. So now I have ordered a size up. But when i went back on, there was no size 12, 14 or 16. You measure yourself then it says to pick from all these numbers ranging from 60 or 70 odd to 140 odd (I'm guessing there). But how does your waist, hip and bust measurement correlate with this??if I now have 3 different measurements which number do I then pick for the size?? 60? 90? 140?? THEN I order new trousers.. I notice straight away there is no option to pick the length on this item. So I just picked one size up from my last order (96) or something and the length is for someone at least 6 foot!!! Everyone else I know has had to either send uniform back, swop it with someone at uni or just order more. The site is asl ocrap to navigate. You click on an option like nursing and it just says page not working or doesn't exist. For all of them!!!! I HATE that this place is the only one I can get personalised student uniform from. I've had absolute murder with them so far.

  28-12-2022
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  david smith

  Still waiting for 2 green tunics for my daughter as she needs for college and I was told I had to order from these. Paid extra for fast delivery and they are still processing order after 9 days. Keep getting fobbed off by customer service. This company is shocking. Totally unacceptable.

  28-09-2022
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  ted dee

  Late delivery, order problems and unresponsive

  28-08-2022
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  Tiggger triplesixtiggger

  Bought new uniforms for work three weeks ago from this company. One of those weeks was holiday, so items only worn over two weeks. All items are now falling apart. Holes in bottom of pockets, waistband on trousers coming away, really terrible quality and not cheap!

  28-07-2022
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  Sharon Taylor

  I have been buying uniforms from this company for years. I have never had an account, so I have always had to pay over the phone when ordering, prior to orders being dispatched. They have always been very strict on this. Imagine my shock today when I received an email from a debt collection agency claiming I owe Alexanders £135.00 plus interest !! No letters or emails from them direct first, but HOW when i always pay in advance ? I have spent thousands of pounds with this company over the years, this treatment of loyal customers is just not acceptable at all.

  28-05-2022