Air Con Centre

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Reviews

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  Anthony Angel

  I bought a refurb portable air conditioner, which apparently had been tested, was in full working order and came with a 3 year warranty. I'm not sure how they tested it when the plug looked like this.

  14-05-2023
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  Rox

  Honestly, I wish I had read the reviews before I purchased a timer. They sent a flood light! And when delivered the box was opened! I sent the item back waited ages no one contacted me. You have to contact them, "oh yes we have received it" but failed to let me know. Their processes are so long winded, in short, placed an order 6th April got refund on the 20th April and this is with me chasing. EXHAUSTED

  07-05-2023
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  M Omar

  Do not order from them. Unless you want the headache of receiving a faulty air con unit and not being able to send it back. Also, you get the joy of wasting multiple days waiting for Tufnell, who never arrive, to collect the faulty unit. Then asking aircon centre to use another courier, only to have Tufnell turn up the following day after DPD asking for a unit they were meant to collect over a week prior to that day. I would never buy from Air Con Centre again and would advise all to stay clear. I believe all this could possibly have been avoided, if they had an option to not have Tufnell involved in any way shape or form with my delivery, as I believe they damaged the unit in the first place.

  28-04-2023
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  Raskill 1

  Re: ORDER AC-092473 Order placed and confirmed 28/1/23, with 3-5 day delivery estimate. As of 7/2/23 it hasn`t arrived. There is no tracking information provided, which leads me to suspect that it hasn`t been dispatched. Frustratingly, I have repeatedly tried to ring them but their telephone is not answered. I would like an order update from the company or, if his is not possible, a full refund. Based on my experience to date I can only give a one star rating, whether this changes will be dependent on the company`s response. The company responded promptly to the above review and a replacement was quickly dispatched. However, the item was not the subject of a pre-order, in fact the company confirmed that the item had been dispatched on 29/1/23 but mislaid by DPD. Notwithstanding this confusion, I would buy from this company again.

  28-02-2023
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  Tomas Evans

  Ordered on a Monday and morning and the dehumidifier arrived on Tuesday, all going well so far. Sadly the item arrived faulty, it took 2 weeks to be issued with a return number. Customer service is terrible! Dehumidifier retuned at own expense, and still nothing, no refund, no contact what so ever. They don't answer the phone or respond to emails, so I'm now having to turn to my credit card provider to help!

  28-02-2023
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  Hilary HL

  I have purchased a dimplex hot and cool fan from them on 3/Feb, I pay via Topcashback and paid by debit card, the £189.95 was transacted successfully, however the system doesn’t generate a confirmation code and tracking info to me, I tried to call hotline, and the hotline sounds a fake one, nobody answers and it will be cut automatically. I email them and no response at all. I have no idea what to do and believe it is unreachable as I asked HSBC debit card to call and they also failed to reach them. As such, I believe I have been cheated

  28-02-2023
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  Jon Harvey

  I wish I’d read the reviews before placing my order. I ordered a couple of Rointe radiators. They arrived quickly but are clearly repackage and when I opened the boxes they were damaged, the anti-tamper labels were torn. Called immediately but no answer on customer service and repeated call abandonment, emailed and no answer. Eventually got through on a call and rejected them. Items collected next day by courier and I’m still waiting for the refund. When I chase for the refund I’m advised I have to track the packages and then wait 10 days for a refund. Today is day 13 and no refund or contact. AVOID.

  28-02-2023
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  Neil Kelly

  Like others I’ve been waiting a month for a dehumidifier that was supposedly going to be in stock and shipping on Jan 14th - it’s now the 26th and no response, tracking number or even an answered phone call. Please process a refund for order AC-090079.

  28-01-2023
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  G M

  AVOID AT ALL COSTS! I wish I had read the reviews before purchasing 2 expensive oil filled Creda radiators recently- one of which arrived badly damaged. Upon reporting the damage Airconcentre took a few days to reply and then sent a generic email stating I had to send it back to them to 'test' and possible fees could be incurred! What a load of rubbish, its damaged on delivery- that is not the customers issue and even so the sales of goods act 1979 states that any issues in the first 30 days is their issue to prove otherwise and you do not need to prove that it is faulty nor wait on them 'testing' anything. I have stated this to them and I have now not had a response and am £330+ out of pocket and with a cold customer reception because of the damaged radiator. I have come across this type of shocking business before who think they can treat customers terribly. Every one of them I have taken to court and won my money back (plus a lot more!), lets hope I dont have to do this with Airconcentre, but I get the feeling they are exactly this type of business. Await an update..! EDIT- ORDER NO 089677

  28-01-2023
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  Jake

  As others have said customer services is a joke.. They do not answer phone calls and respond by saying use the live chat, guess what no live chat. Response to emails takes ages so its your choice if you want to risk buying from this company

  28-01-2023