AgilityEco
AgilityEco is a company based in Sutton, England that specializes in providing services to housing utility companies and the public sector. Their office is located at Suite 5, Mid-day Court, AgilityEco, 20-24 Brighton Rd, Sutton SM2 5BN, United Kingdom.
Introduction to AgilityEco
AgilityEco is a UK-based company that was founded in 2013 with the aim of promoting sustainability in the public sector and society. The company's mission is to help customers reduce their energy bills, lower their carbon footprint, and create a more sustainable future. What sets AgilityEco apart is their expertise in working with housing utility companies and their commitment to making energy-efficient solutions accessible to everyone.Services & Products
AgilityEco offers a range of services designed to help customers save money on their energy bills and reduce their impact on the environment. These services include energy audits, insulation installation, heating upgrades, and renewable energy solutions. Customers can also purchase energy-efficient products such as LED lighting and smart thermostats from AgilityEco.Location
AgilityEco is located in Sutton, a town in South London. The area is known for its mix of residential and commercial properties, and there are many small businesses and shops in the town center. Public transportation options in the area include the Sutton train station (0.6 miles), Sutton Common train station (0.8 miles), and St Helier train station (1.4 miles).Benefits
Customers should choose AgilityEco because of the company's expertise in working with housing utility companies and their commitment to sustainability. AgilityEco's services not only help customers save money but also reduce their environmental impact. The company's team of experts can provide tailored solutions to meet each customer's unique needs.Good to Know
Customers should be aware that AgilityEco's services may require some upfront investment, but the long-term savings and environmental benefits are worth the initial cost.Reviews
Customers have praised AgilityEco for their knowledgeable and friendly staff, as well as their commitment to sustainability. Many customers have reported significant savings on their energy bills after using AgilityEco's services.Amenities
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energy efficiency program -
customer support
FAQ
How do you calculate the charges for your utility services?
At AgilityEco, we calculate charges for our utility services based on a number of factors, including usage, location, and type of service. We strive to provide fair and competitive pricing to all of our customers.What types of services do you provide for housing utilities?
We offer a variety of housing utility services, including gas, electricity, water, and renewable energy options. We work closely with our customers to determine their individual needs and provide tailored solutions to meet those needs.Can you provide information on your customer service policies and procedures?
We are committed to providing excellent customer service at all times. Our policies and procedures include prompt resolution of customer issues, clear communication, and transparency in all of our transactions. We also offer a range of support options, including online resources and dedicated customer service representatives.Do you offer any discounts or special programs for customers with financial difficulties?
We understand that some customers may experience financial difficulties at times, and we offer a range of programs and discounts to help. These may include payment plans, energy assistance programs, and other support options. We encourage customers to contact us directly to discuss their individual needs and find a solution that works for them.How do you handle and respond to emergency situations or utility outages?
At AgilityEco, we take emergency situations and utility outages very seriously. We have a dedicated team of professionals who are available 24/7 to respond to emergencies and restore service as quickly as possible. We also provide regular updates and communication to our customers during these situations to ensure they are aware of any developments or changes.Reviews
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Nebhunting
I've been dealing with Warmer Homes which I believe is owned by Agility and they are a complete shower, they don't listen to me and ignore what I say, they should not be running a Government Grant Scheme, they are deplorable, this has cost me money, they don't communicate with each other
28-03-2023
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Taz Khan
Dreadful! Arrange an appoint for an inspection. Few day close to the inspection I receive another e-mail displaying a different date and time. Having raised this, I'm informed the system had auto generated a new date and the new date stands. Funny that, I can't recall automated system having a name and signature, or a job title called Senior Quality Assurance Analyst. Having ignored this I awaited someone to visit on the agreed date. 3hrs later, I'm still waiting on my engineer to visit. I called the number on the e-mail issued and it doesn't work. I emailed asking where the engineer is and I get told someone they will look into the matter. 2hrs later I send another e-mail stressing my frustration having lost my entire morning. Shortly after I receive a call where I am told due to snow the engineer could make the appointment. Fair enough I get that. But why couldn't no one call to inform me of this a day before or the morning of the appointment. Why after 2 emails and several hours later I'm getting a call with this update? And then being offered another appointment. I declined to book another appointment and have since decided to find someone else. So unprofessional, and incompetent.
28-03-2023
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Marian Stefanov
28-05-2022
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Jacqui Adams
28-05-2022
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eddy walters
Absolutely useless people.Elderly disabled parents needed boiler replacement and Agility Eco promised to treat the case as urgent.Six weeks later and despite several phone calls to their customer service line who keep promising to expedite, we have heard nothing further. This company are using taxpayers' money to fund their scheme but if our experience is anything to go by they are misusing or diverting these funds elsewhere. No explanation has been given as to why a promised two week turn around is now in its seventh week of waiting.
28-05-2021
