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Helplines, Counselors

Afro-british Support Services

Afrobritish Support Services is a company based in Birmingham, England. They specialize in providing counseling services and helplines to individuals in need. Their focus is on healthcare and medicine, as well as the public sector and society.

Introduction to Afrobritish Support Services

Afrobritish Support Services is a company that provides counseling and helpline services to individuals of African and Caribbean descent living in the United Kingdom. The company was founded by a group of healthcare professionals who recognized the need for culturally sensitive support services for this community. What makes Afrobritish Support Services unique is that their counselors are of similar cultural backgrounds to their clients, which allows for a deeper understanding of the issues that they face.

Services & products

Afrobritish Support Services offers a range of services, including one-on-one counseling, group therapy, and a 24-hour helpline. Their counselors are trained to address a variety of mental health issues, including depression, anxiety, and trauma. The company also offers workshops and training sessions for organizations and businesses looking to improve their cultural competency.

Location

Afrobritish Support Services is located in Birmingham, England, in the Friends' Institute buildings on Moseley Road. The area is known for its diverse population and vibrant cultural scene, with many restaurants, shops, and community events. The nearest public transportation options are the Balsall Heath and Moseley Road bus stops, both within a 5-minute walk, and the Bordesley train station, which is about 1.5 miles away.

Benefits

Customers should choose Afrobritish Support Services because of their commitment to providing culturally sensitive and effective mental health support to individuals of African and Caribbean descent. The company's counselors are highly trained and experienced, and they understand the unique challenges that their clients face. Additionally, the company offers a range of services and resources to meet the diverse needs of their clients.

Good to know

Customers should be aware that Afrobritish Support Services is not a substitute for emergency medical care. If someone is experiencing a mental health crisis, they should call emergency services immediately. Additionally, the company's services are only available to individuals of African and Caribbean descent living in the United Kingdom.

Reviews

Customers have praised Afrobritish Support Services for their compassionate and effective counseling services. Many have noted that the company's counselors are highly knowledgeable and skilled, and that they create a safe and supportive environment for their clients. Overall, customers have reported positive experiences with the company and have recommended their services to others.

Amenities

  • amenity
    private room
  • amenity
    online appointments
  • amenity
    insurance accepted
  • amenity
    wheelchair accessible
  • amenity
    group sessions
  • amenity
    sliding scale fees
  • amenity
    teletherapy
  • amenity
    evening hours
  • amenity
    weekend hours
  • amenity
    professional advice
  • amenity
    multilingual service
  • amenity
    online support
  • amenity
    phone support
  • amenity
    email support
  • amenity
    trained staff
  • amenity
    accessible service
  • amenity
    reliable service
  • amenity
    confidential service
  • amenity
    compassionate service
  • amenity
    non-judgmental service
  • amenity
    supportive service

FAQ

What type of helpline services do you offer?

We offer helpline services for people of Afro-Caribbean descent who are struggling with mental health issues. Our helpline is staffed by trained counselors who specialize in providing culturally sensitive support to our clients.

How do you ensure client confidentiality?

We take confidentiality very seriously and have put measures in place to protect our clients' privacy. All of our counselors are bound by strict confidentiality agreements, and we have secure systems in place for storing client data. We do not share any information about our clients without their explicit consent.

What is the average wait time for callers to speak with a representative?

We strive to answer calls as quickly as possible, but wait times can vary depending on call volume. On average, callers can expect to wait a few minutes before speaking with a representative. We appreciate our clients' patience as we work to provide them with the best possible service.

What is your approach to counseling and how do you tailor it to each client's needs?

We take a person-centered approach to counseling, which means that we prioritize the unique needs and experiences of each individual client. Our counselors work collaboratively with clients to identify their goals and develop a treatment plan that is tailored to their specific needs. We also take into account cultural factors that may impact our clients' mental health.

How do you ensure caller confidentiality and privacy?

We have strict protocols in place to protect the confidentiality and privacy of our callers. All calls are kept confidential and we do not share any information about our callers without their explicit consent. Our counselors are trained to handle sensitive information with the utmost care and respect. We also have secure systems in place for storing call data.