Affinity Water
Affinity Water is a company based in Hatfield, England. They offer a range of services including agricultural service supply agencies, accounting firms, business administration services, agriculture, financial services, and jobs & education.
Introduction to Affinity Water
Affinity Water is a water supply company located in Hatfield, England. The company was established in 2012 after a merger between three water supply companies, and they are responsible for providing clean and safe drinking water to over 3.6 million people in the southeast of England. Affinity Water prides itself on its commitment to sustainability and its focus on providing excellent customer service.Services & Products
Affinity Water offers a range of services related to water supply, including meter reading, billing, and customer service. Customers can also purchase additional services such as leak detection and repair, and water quality testing. The company also offers educational programs and resources related to water conservation and sustainability.Location
Affinity Water is located in Hatfield, a town in the county of Hertfordshire. Hatfield is a busy town with a mixture of residential and commercial areas, and it is home to a variety of businesses including agricultural service supply agencies and accounting firms. The town is well-connected to public transportation, with the closest bus stop being the Hatfield Business Park stop, located 0.2 miles from the company's headquarters. The nearest train station is Hatfield Station, which is 1.3 miles away. The company is also easily accessible by car, with ample parking available on-site.Benefits
Customers should choose Affinity Water because of the company's commitment to sustainability and customer service. The company is dedicated to providing clean and safe drinking water to its customers, and it is constantly investing in new technologies and methods to reduce its impact on the environment. Additionally, Affinity Water has a reputation for excellent customer service, with knowledgeable and friendly staff available to assist customers with any questions or concerns they may have.Good to Know
Customers should be aware that Affinity Water is a regulated water supply company, and as such, its rates are subject to approval by the government. Additionally, the company may occasionally need to shut off water service in order to perform maintenance or repairs.Reviews
Customers have praised Affinity Water for its excellent customer service and dedication to sustainability. Many customers appreciate the company's commitment to reducing its environmental impact, and they feel confident that they are receiving clean and safe drinking water. Some customers have expressed frustration with occasional service interruptions, but overall, reviews of the company are positive.FAQ
What specific business administration services do you offer?
We offer a range of business administration services including financial services and accounting firms. We also offer agricultural service supply agencies for those in the agriculture industry.How experienced are your consultants in this industry?
Our consultants are highly experienced in their respective fields, with a wealth of knowledge and expertise in the industries we serve. We ensure that our consultants are up-to-date with the latest trends and developments in their fields to provide the best services to our clients.What is the process for engaging your services?
To engage our services, simply contact us through our website or by phone. We will then schedule a consultation to discuss your specific needs and provide a customized service package tailored to your business.What is your fee structure for your accounting services?
Our fee structure for accounting services varies depending on the scope and complexity of the services required. We will provide a detailed breakdown of our fees and any additional costs during the consultation process.Can you provide references or testimonials from previous clients?
Yes, we can provide references and testimonials from previous clients upon request. We take pride in our high level of customer satisfaction and are happy to share feedback from our happy clients.Reviews
-
Brent James Collins
Repeatedly rude, disrespectful, aggressive, talking against me and appeared to be making things as difficult as possible for me this evening when I rang out of normal hours to report a water leak in the street outside 72 Normandy Rd., St Abans! Put the phone down on me after my remonstrating with her and asking her to treat me better, and ultimately saying I wanted to make a complaint! Rang back as impossible to know what is happening re the leak or the complaint! Phone apparently deliberately not answered and I obviously felt forced to give up after about another sixteen minutes unnecessarily holding on! Brent Collins.
18-05-2023
-
Mgc
My elderly Dad who lives alone noticed his Bill was high every month ongoing. Affinity allowed me to contact them on his behalf and I explained the problem. They were immediately on it sending out engineers to check the property for leaks. The problem, no fault of the water supplier, was identified and resolved. Ronnie in customer services went above and beyond to help. Many companies today could learn lessons on how to treat customers from this organisation.
18-04-2023
-
Arko Bhattacharjee
18-03-2023
-
Billy Minall
Disgusting behaviour by affinity water sending dept collectors out 3 days before the account is due
18-11-2022
-
Waqas khan Qureshi
18-06-2022
-
rinso maimu
I don't understand why people will give them 5 starts. They have no idea what they are doing. It's a very long story...but the conclusion is they are not looking professional, they don't know how to deal with a complaint or provide the result of an investigation.
18-06-2022
-
Boiler Man
Choose a better company poor service close to none No water supply got the run a round expect the worst from this company
18-06-2022
-
Cole Clarke
I had a few problems regarding a third-party billing company (they’re called Glide, do NOT go with them) that were responsible for paying our water bills, they took extortionate amounts of money from me and my flatmate and never paid it forward to Affinity Water. This was a problem throughout our entire tenancy, but after speaking to Danielle on the phone from Affinity Water, The problem was resolved within just one call! It’s honestly so refreshing to speak to someone who is so compassionate, helpful and friendly on the phone when you’re having a very stressful issue. Danielle is a credit to the company and I can finally relax knowing that the problem is over, thanks again!!
18-06-2022
-
Stuart Trounson
This organisation is incompetent and doesn't care for its customers. It's the only business I know who say that "your [next] bill is ready to view" and then doesn't put that bill on to their "improved" website. So I book a call back through THEIR system for Tuesday 2nd March 2.30pm to 6pm to check what's going on. I'M STILL WAITING on Wed 3rd March at 6pm...!!! You'd think that they'd be a bit more attentive having raised my water charges by over 100% last year, wouldn't you?! But that's fine. They're in a protected position as customers cannot switch suppliers and vote with their feet like they can with other utility supplies. So why SHOULD they actually give a damn, eh???
18-06-2021
-
Elliot Howell
Lovely water
18-06-2021
