Adelco Screen Process Ltd
Adelco Screen Process Ltd is a UK-based company that specializes in providing printing equipment and supplies to clients in the printing and publishing industry. They are known for their high-quality screen printers and textile exporters, as well as their expertise in manufacturing and fabrication. With a focus on customer satisfaction, Adelco Screen Process Ltd is dedicated to providing top-notch service to all of their clients.
Introduction to Adelco Screen Process Ltd
Adelco Screen Process Ltd is a UK-based company that specializes in supplying high-quality printing equipment and supplies. Founded in 1972, the company has a rich history of providing innovative solutions to its customers. Adelco Screen Process Ltd is unique in its commitment to delivering top-notch products and services to its clients, making it a trusted partner in the printing industry.Services & Products
Adelco Screen Process Ltd offers a wide range of printing equipment and supplies, including printers, screen printers, and textile exporters. The company also provides manufacturing and fabrication services to its clients. With a focus on quality and innovation, Adelco Screen Process Ltd ensures that its clients have access to the latest printing technology and equipment.Location
Adelco Screen Process Ltd is located in Bordon, England. The area is known for its diverse businesses, including manufacturing, retail, and service industries. The company is located close to public transportation options, including the Bordon bus station (0.4 miles), the Bentley train station (3.8 miles), and the Liss train station (4.2 miles).Benefits
Adelco Screen Process Ltd is committed to providing its clients with high-quality products and exceptional customer service. The company's extensive experience in the printing industry allows it to offer innovative solutions to its clients, ensuring that they stay ahead of the curve. Adelco Screen Process Ltd also offers competitive pricing on its products and services, making it a cost-effective choice for clients.Good to Know
Customers should be aware that Adelco Screen Process Ltd is focused primarily on serving the UK market. While the company does offer international shipping, delivery times and costs may vary depending on the destination.Reviews
Customers have praised Adelco Screen Process Ltd for its exceptional customer service and high-quality products. Many have noted the company's commitment to innovation and its ability to provide customized solutions to its clients. Overall, Adelco Screen Process Ltd has earned a reputation as a trusted partner in the printing industry.Amenities
-
design services -
custom printing
-
rush printing
-
delivery
-
online ordering
-
technical support
-
bulk discounts
-
free shipping
FAQ
What types of printing equipment and supplies do you offer?
We offer screen printing equipment and supplies for the textile industry, including machines, inks, and chemicals.What brands do you offer, and are they known for quality?
We offer a range of well-known brands such as MHM, Rutland, and Saati, which are known for their quality and reliability.What is your turnaround time for a typical order?
Our typical turnaround time for an order varies depending on the size and complexity of the project. We work closely with our clients to ensure that we meet their deadlines and expectations.Do you offer any guarantees or refunds for screen printing errors or defects?
We take pride in the quality of our work and strive to ensure that all orders are completed to the highest standard. However, if there are any errors or defects in the screen printing process, we will work with our clients to rectify the issue or offer a refund if necessary.Reviews
-
Josh Bytheway
We had an issue with a 30 year old Printer and the service tech Rob was absolutely brilliant, we went to help me find old wiring diagrams even reached out to retired work colleges who had more knowledge of the older products! He went absolutely above and beyond to help out with the conversion that was carried out.
18-06-2022
-
Wayne Marriott
18-06-2022
-
Mike Chamberlain (Dust and Things)
We purchased a large scale, used t-shirt printing machine from Adelco for £60,000. The machine was bought as “Sold as seen in full working order”. We were assured that the machine would be serviced on arrival and installed correctly. To ensure all necessary machine work was completed we were asked to pay an additional £4,000 for the engineer to spend a full 5 Days on site. The machine was delivered on 24th September 2020. Rob, Adelco’s engineer was on site and seemingly did what work was necessary and trained the team on how to use the printer. Rob left after only 3 days which didn’t immediately ring any alarm bells as he had shown that the printer worked when printing single t-shirts at low volume. Our print business was not ready to launch yet so Rob advised that we keep the machine ‘ticking over’ by printing a t-shirt every two days just to keep the ink flowing through the machine. We followed Rob’s advice and when it finally came time to launch our business 5 months later we signed up for a service contract with the manufacturer which required a machine inspection. To our horror the machine had many faults which were deemed critical to the machine’s usage for mass production. The engineer, who acted on behalf of the manufacturer and carried out the inspection, warned us that we could not launch our business until over £6,000 of repair work was carried out. A large portion of the repair work was confirmed as essential setup work that should have happened at the point of installation by Adelco. We raised our concerns with Adelco and also sent over the engineer’s inspection report which included such items as “Head Ink filters installed upside down and not located correctly” and many other similar faults. Whilst the machine was 5 months old by this point it had not been used other than to print one T-shirt every two days (75 x T-shirt prints in total). Anticipating that Adelco would empathise with our position and recognise their responsibility in not supplying a “in full working order” machine as agreed we told the manufacture to pause any repair work. What followed was what can only be described as a ‘fingers in ears’ response from Adelco who were not willing to even listen to a legitimate complaint from one of their customers and were incredibly defensive at the mere suggestion that something might have gone wrong with the installation. A phone call with the owner of the company should have been an opportunity to find reconciliation but instead only revealed the degree of unprofessionalism which is guiding the business from the top down. To date we have had a brick wall response from Adelco and we have gone ahead and put our machine in the trusted hands of the manufacturer going forward. It has cost us a lot of money to bring the machine up to standard and we will certainly not be using Adelco again. I’m writing this review to save other businesses from making the same mistake, whilst I cannot comment on how Adelco usually deals with it’s customers I suspect our case is not unusual. Today I heard of two other unhappy customers who had collectively spent over £200,000 on machinery with them, it would be unfair for me to post any details of their cases as I’ve only heard one side of their stories but it’s definitely interesting to find poor levels of aftercare and customer satisfaction where so much money is being spent.
18-06-2021
-
Kirsty Martin
5 * service Great people Best machines
18-06-2020
-
slinky285
Brilliant company with excellent customer service
18-06-2020
-
Herve Dupont
I work there.
18-06-2020
-
Jeff Doyle
We are new customers to Adelco and have recently purchased a Kornit Breeze DTG. We have been really impressed with there customer service and the first class training with ...Rob Gray. I think this is the first time after a training session we are feeling 100% comfortable using the machine and also achieving fantastic results every-time. Thank you guys from Hoodyworld Ltd.
18-06-2019
-
Debs Terry
18-06-2018
