Tesla

FAQ

Anmeldelser

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  Ravi Sealey

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  Kanchan Bhanushali

  When you book the car it says it is inventory model and delivery will be soon. And then you have to pay non refundable 250$ to see exact delivery date. Which shows delivery after the nonrefundable date that doesn’t make sense. Their website is very unclear.

  16-09-2023
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  Narayan Kumar

  15-09-2023
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  Abhilash Tumkur Sathyanarayana

  Antonio was super helpful, very patient and answered all of my questions.

  13-09-2023
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  Josh T

  Updated 9/11/23 Overall I’ve had a decent experience with Tesla service, with the occasional major screw up. The Mobile Tesla Service techs I’ve interacted with in Raleigh are fantastic, the problems I’ve had is with the Service Center, mainly the parking. There is not enough parking at this locations for when you drop the car off or pick up the car. When I picked my car up today it was in the middle of the lot and boxed in by two cars behind and in front of it. If I had picked up after hours I would have been screwed. The time before when I had to drop my car off, there was no parking available at all, none. Cars were actually being parked in the through lanes of the parking lot itself. I had to pull my car up to a curb and leave it there hoping no one would hit or scratch it up. All of the Teslas you see driving around Raleigh, Durham, Chapel Hill...for all of the cars you see, keep in mind this is STILL the only service center for all of them. The employees are clearly busy and likely overworked. It’s not their fault Tesla corp can’t seem to get their &$#% together and open up another location to improve the wait times for service . Tesla's communication like others have said is through an app, which I honestly don't mind, and I like the way the app guides you completely through the process. Tesla Service can also cause additional problems that were not there before. When I finally got the car back after the wiring harness was replaced (due to a recall) I noticed a new rattle coming from the trunk hatch where, you guessed, the wiring harness is located. The time before that, I brought in my Model 3 to have them look at some weird discoloration appearing on the top of the dash. They tried to clean it off but ended up scratching it up instead. Luckily I had pictures of the discoloration I took just before they tried to clean it, so I could prove I didn't scratch it, otherwise I would have been SOL. The cars are great, they have an excellent tech stack. Tesla has the best charging network around. Even the mobile service is great. But the Service Center in Raleigh is the achilles heel of the entire experience. Tesla needs to expand their service footprint to match the number of vehicles they’re selling or at the very least, expand the damn parking lot.

  12-09-2023
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  Maria Gandeva

  12-09-2023
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  Vignan's Phone

  Tesla makes great cars, with such quick ramp up - its expected to have some issues which are understandable. But the reason for 1 star is that the after sales support for Tesla is non existent. 1+ month wait for an appointment and not sure if the issue gets resolved after service appointment and 1000s of $ and multiple visits. Tesla needs to get its act together in “after sale / service support”

  12-09-2023
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  Ben Cuddy

  Place is excessively crowded with staff members clearly too busy or preoccupied to offer proper help. This is in regards to a demo drive experience and potential sale opportunity. Literally no where to park my car when I got there. Consistently diverted in conversation when trying to ask questions and minimal explanation when getting into the vehicle. It's a good thing the vehicles are pretty cool, otherwise I think these folks would go out of business.

  11-09-2023
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  Deepan Patel

  Mike with great over the phone customer service. 10/10!!

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  Naw Naw

  Poor communication from sale agent. Waiting forever in the line. No one is seen to be want to help customers!