Antwerpen Chrysler Jeep Dodge Ram

FAQ

Anmeldelser

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  William deGuzman

  “Jack Says Pound Sand” We purchased a used 2020 Wrangler Unlimited with just under 46,000 miles on September 1st. We traded in our 2014 Wrangler. Our salesman was nice to deal with. The finance person was also kind, but his demeanor numbed when we made it clear we wouldn’t be buying any warranties or other products. Our payment & interest rate were as good as we expected. We noticed on the way home that our Apple Maps and Waze apps would not give spoken turn by turn directions & we figured it was some setting not properly adjusted. It turned out the left front speakers were not working. We contacted our salesman the next day and he set up an appointment for us to drop the Jeep off for repair. The service advisor let us know the left front speaker needed to be replaced at a price of about $250. We had a brief back & forth with service & the sales person before agreeing to pay less than $100 for a speaker which would be ordered as take a few days to get in stock. We changed our mind and declined the repair. The front dash speakers are interchangeable. We swapped the left & right speakers and found the speaker still didn’t work. The diagnosis was incorrect. After the fact, I doubt any technician even looked at the vehicle. We might have waited a week for the part to arrive and then have the service department tell us the vehicle needs additional repairs. Thank goodness we didn’t let them start shotgunning parts at the vehicle at our expense in an attempt to fix it. The salesman said repeatedly that the audio system is not part of the power train & the dealer had no responsibility to fix it. By state dealer law, that is correct. It certainly doesn’t make it right. He also said I should have bought the warranty I declined to buy. The dealer knows that you can’t get an extended warranty claim covered until 30 days after the sale of the vehicle. No “sorry that happened” or “let’s see what we can do”. Antwerpens slogan is “Jack says Yes”. This time Jack said “pound sand”. 3 years old with 46,000 miles. Antwerpen didn’t design and build it, and it is a used vehicle, so I don’t expect perfection, but the window sticker said the vehicle was equipped with Uconnect & Apple CarPlay. Without the left front speakers working, we really don’t have either since all of the infotainment voice prompts come through the left front speakers. We may have a defective amplifier, audio unit, or wire harness & may spend more than $1,000 in repairs on a vehicle we’ve had for 1 week. Antwerpen made no effort to stand behind what they sold us. I have no faith in their service departments ability or willingness to accurately diagnose a problem. They completely left me holding the bag. Thanks Jack. I’d never recommend buying a vehicle from this dealership because the don’t seem to care what happens after you sign your paperwork and I’d avoid the service department as well due to hasty inaccurate diagnostics. Buyer beware.

  16-09-2023
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  Rae Harrison

  I always have a good experience when taking my vehicle here. On this last occasion, Lejuan was excellent in helping me with my understanding the options for maintenance and service. As long as I have this vehicle this will be my place to service it.

  16-09-2023
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  Tammie Goode

  This dealership never disappoints! The service reps are nice and professional from start to finish, and my Jeep is always in and out within a couple of hours. I absolutely love the Saturday Drive-Up option due to my busy schedule. Anastasia went above and beyond during my last visit and I left knowing what type of repairs I will need the next time around. Thanks to everyone for exceeding my expectations once again!

  03-09-2023
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  Daniel LaMartina

  My experience with this dealer is not good. I bought a car on 08/07/23. The car I traded in still has not been paid off 09/01/2023. So I got hit with 2 car payments. One of the cars I do not even own anymore. In my opinion, this dealer is in financial trouble. I have never in my life seen a dealer take the full 30 days to pay off a trade-in. I know they are stretching it out to September so they have more financial gains. Hopefully, my trade-in will be paid off by 09/07/23. I have filed a Better Business Bureau claim and have not received a response. Unfortunately with this circumstance, I have to assume the worse that they will not hold up their end of the contract. I will be filing a claim with the DMV because of this delayed payoff. I also called a finance person (Marcus) and they said they would look into this and get back to me and that still has yet to happen. I would not recommend or use this dealer because it's almost getting to the point where I will have to obtain a lawyer as well. Who wants to go through all this trouble to buy a car? The finance team also tried to sneak a higher price for the car than what was agreed upon and said they did not know about the price when I was right there when the salesman wrote the paper up and handed it off.

  03-09-2023
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  alanna powell

  Schedule an appointment online and when doing so I had to choose which vehicle I wanted service. Only to get to the dealership and wait an out after my appointment time to find out they couldn’t service my type of vehicle. And made it seem as if I should’ve known that!! Very unprofessional. I will never purchase a vehicle from them again.

  03-09-2023
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  Kevin Hartlove

  I was asked to bring my vehicle in on Wednesday, August 9, 2023, but it wasn't worked on until the 21st. When I inquired about the delay,i was told that there was no one available to work on my vehicle. Of no one was available, why was it important to get it in so soon? Among the work I asked I've done on my vehicle was to repair the front end due to a feeling of the truck bottoming out when I hit a bump. When I picked up my vehicle and read the after-repair report, the report listed only a basic inspection was completed; that inspection did not recreated the issue I reported. I took a repair tech on a test drive and recreated the issue, to which he stated that he believes that my vehicle has a weak strut. Now I have to have my truck repaired again because of the lack of a thorough inspection by your shop staff. I'm only giving you 2 stars because of not starting the job when the truck was brought in as requested by your staff, not thoroughly inspecting the vehicle to find the problem I reported, and the lackluster job that was ultimately done.

  03-09-2023
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  Jeff Smith

  27-08-2023
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  DJ CO

  My 2012 Jeep Patriot was in their shop multiple times since Sept 2021 for what appears to be the same electrical issue, which it seems it's still not all the way fixed. My lights were flickering and dimming and my truck was losing power alot & cutting off. Here it 8/2023 & it's losing power periodically while driving like in 2021 & 2022. It's been doing it for atleast a month now. It seems the issue happens around the same time every year since 2021. And I can NEVER talk to the service manager, it's like they're hiding him or something. While there the last time, 8/2022, my truck was there for some hours & they told me there was no issue and to come back if the issue occurs again. I had to record off of my phone the issue and bring back the next day. They had my truck for 3 days, 8/2022 only to tell me basically there is NO ISSUE and they don't see anything wrong. The thing that makes me highly upset is that they try to play the blame game when you call back whether it's been a year or not. This has been going on since 2021 and everytime I go I have to pay a diagnostic fee of which they tell you it will take 2 days or more because they're "backed up" which causes you as the customer to pay more. It's not my fault the issue wasn't found. The advisors also try to switch your words around like you don't know what you are talking about like you are trying to get over or out of paying stuff & it's a new issue. I was told I declined to get work done today, which was not true at all. Not to mention my advisor that was helping me is no longer there. IT'S NOT ABOUT THE MONEY IN THIS SITUATION. It's about my truck being fixed correctly the first time. I absolutely know nothing about cars but I DO KNOW that my truck continues to have a loose connection which should have been fixed the first time in 2021 that's causing me to lose power often. I now have a case open with Corporate because I am so tired of the run arounds with this issue so that I can try to figure out the problem. Jeep Baltimore National Pike in Baltimore

  17-08-2023
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  Caitlin Bedard

  Managers need to take training course for customer service. Bad attitudes and rude. He made me feel unwelcome in here. Never dealt with him before or anyone here. First time at this dealership. Will try another dealership but not here for sure.

  17-08-2023
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  S. Lucas

  My vehicle had a few issues and with each one of them I was reassured that it would get resolved. I received professional service and will continue to bring my vehicle to Antwerpen

  17-08-2023